FAQ

Shipping

Orders are shipped via Canada Post from Vancouver BC.
The shipping fee will be estimated by your total ordered weight and size through Canada Post calculator.  Flat rate of $10 for orders over $50 and free shipping for orders over $190 are also available.

We usually ship orders within 2-3 business day (no weekend/stat holiday ship out).  Please allow us for additional few days during the high volume season.

We are not responsible for shipping delays while your product is in transit due to inclement weather, strikes, or any circumstances beyond our control.

Please contact us at info@murata.ca for any other shipping requests such as using your own courier account or trucking company.

 

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please notify us by email first and wait for our instruction. 

Shipping
To return your product, please mail your product to: Murata, 15 East Broadway , Vancouver BC V5T 1V4, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance when you return your products.